Palmer Industries Product Warranty

PALMER PRODUCT WARRANTY

Palmer warranties the leg system against any mechanical failure of parts for three years when properly installed and used for the intended purpose only. This warranty covers parts only; labor and shipping costs are not included. Polished Chrome, Polished and Satin Nickel, and PVD finishes carry a one-year warranty. All other finishes are not warrantied. Palmer custom and living finishes are hand applied, and as such, are subject to natural variations in color and texture consistent with related products in the market. Different components, such as tubing and fittings, are likely to have slightly different color tone due to their unique metal composition and the high degree of hand craftsmanship involved with the finishing process. Our legs are superbly finished, but they are not jewelry. When “defects” occur, they should be viewed at approximately the same angle and distance that you would view the washstand when installed: i.e., the leg is on the floor and you are standing. If the defect is visible at that vantage point, it may be considered a legitimate reject; if not, it is considered to be within industry standards for bathroom furniture. The same standards would not apply to a faucet, for example, since it is viewed at eye level and must be “perfect”.