Palmer Industries Limited Warranty
Palmer Industries Limited Warranty
Warranty Coverage:
Palmer Industries (“Palmer”) warrants its leg systems and related components against mechanical failure for a period of three (3) years from the date of original purchase, provided the product is properly installed and used solely for its intended residential or commercial application. This warranty covers part replacement only. Labor charges, shipping costs, removal, and reinstallation are expressly excluded from this warranty.
Finish Warranty:
• Polished Chrome, Polished Nickel, Satin Nickel, and PVD finishes are covered by a one (1) year limited warranty against manufacturing defects.
• All other finishes, including custom and living finishes, carry no warranty and are intended to develop a natural patina over time.
Essential Notes on Finishes: Palmer’s custom and living finishes are artisan-applied by hand, and variations in tone, texture, and appearance are natural and expected characteristics of these finishes. Components such as tubing and fittings may vary slightly in color due to differences in metal composition and finishing techniques. This is consistent with industry standards for handcrafted architectural products.
Palmer leg systems are highly refined but not manufactured to jewelry standards. Visual evaluation for cosmetic defects should be made from a normal standing distance, as the product is intended to be viewed in situ once installed. Imperfections not visible from this normal vantage point are considered within acceptable bathroom and kitchen furniture industry standards. Products inspected at closer range or from unusual angles are not subject to the same scrutiny as smaller items like faucets or jewelry.
Exclusions:
This warranty does not cover:
• Damage caused by improper installation, abuse, misuse, modifications, accidents, negligence, or use of harsh cleaning agents.
• Natural aging, wear, or patination of living finishes.
• Damage from exposure to aggressive atmospheric conditions such as salt air, high humidity, or chemicals.
• Slight surface imperfections consistent with handcrafted brasswork.
Limitations:
This warranty is Palmer’s sole and exclusive remedy for its products. Under no circumstances shall Palmer be liable for consequential, incidental, indirect, or special damages arising from the use or inability to use its products. Palmer’s total liability shall be limited to the original purchase price of the product.
Warranty Claims:
Warranty claims must be submitted in writing to Palmer within the applicable warranty period and include proof of purchase, a description of the defect, and photographs if applicable. Palmer reserves the right to inspect the product and determine whether the warranty applies.
